Privacy Policy

This document was last updated December 1, 2024.

This Privacy Policy describes the information that Los Angeles County and its authorized service providers and agents, including HealthCheck Systems, Inc. (collectively, the “County”, “us”, “we” or “our”) may collect, use or share in connection with your use of the County website, associated mobile applications, and all other related services (the “Services”), and the privacy choices we offer. This Policy applies to information we collect when you access or use our Services, or when you otherwise interact with us with regard to the Services.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by posting the updated policy via our Services, revising the “Last Updated” date above, and by notifying you via email if we have your email address.  We encourage you to review this Privacy Policy whenever you use our Services to stay informed about our information practices and about ways you can help protect your privacy.

Use of Services

Your access to and use of our Services are subject to certain terms and conditions, which are set forth in our Terms of Service.

Collection of Information

Information You Provide

We collect information you provide, such as when you email us, sign up for the Services, or submit information through the Services. We may collect, but are not limited to collecting:

  • Personally Identifiable information (“PII”), such as your name, email address, residence and mailing address, phone number, sex, date of birth, other demographic information and sensitive PII, such as race, and ethnicity;
  • Protected Health Information (“PHI”), such as your symptoms and exposure to COVID-19, COVID-19 test results and related information, your medical history, and elevated temperature readings, and your questions regarding COVID-19 issues.

Information We Collect from Your Use of the Services

We collect information about you when you use our Services, including, but not limited to the following:

  • Device Information. We may automatically collect certain information about the computer or devices (including mobile devices) you use to access the Services. For example, we may collect and analyze information such as (a) IP addresses, geolocation information (as described in the next section below), unique device identifiers and other information about your mobile phone or other mobile device(s), browser types, browser language, operating system, the state or country from which you accessed the Services; and (b) information related to the ways in which you interact with the Services, such as: referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used the Services, the frequency of your use of the Services, error logs, and other similar information. As described further below, we may use third-party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.
  • Location Information. We may collect information about your location, including general information (e.g., IP address, zip code) and more specific information (e.g., GPS-based functionality on mobile devices used to access the Services), and may use that information to customize the Services with location-based information, advertising, and features. For example, if your IP address indicates an origin in Los Angeles, California, the Services may be customized with Los Angeles-specific information. In order to do this, your location information may be shared with our agents or vendors. If you access the Services through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer’s instructions for further details.
  • Cookies and Other Electronic Technologies. We may use the tools outlined below in order to better understand users. As we adopt additional technologies, we may also gather additional information through other methods.
    • Cookies: “Cookies” are small computer files transferred to your computing device that contain information such as user ID, user preferences, lists of pages visited and activities conducted while using the Services. We may use Cookies to help us improve or tailor the Services by tracking your navigation habits, storing your authentication status so you do not have to re-enter your credentials each time you use the Services, customizing your experience with the Services, and for analytics and fraud prevention.  For more information on cookies, visit http://www.allaboutcookies.org.
    • Web Beacons: “Web Beacons” (a.k.a. clear GIFs or pixel tags) are tiny graphic image files imbedded in a web page or email that may be used to collect anonymous information about your use of our Services, the websites of selected partners, and the emails, special promotions or newsletters that we send you. The information collected by Web Beacons allows us to analyze how many people are using the Services, using the selected partners’ websites or opening our emails, and for what purpose.
    • Website Analytics: We may use third-party website analytics services in connection with the website, including, for example, to register mouse clicks, mouse movements, scrolling activity and text that you type into the website or mobile application. These website analytics services generally do not collect personal information unless you voluntarily provide it and generally do not track your browsing habits across websites which do not use their services. We use the information collected from these services to help make the website easier to use.
    • Mobile Device Identifiers: Mobile device identifiers are data stored on your mobile device that may track the mobile device, and the data and activities occurring on and through it, as well as the applications installed on it. Mobile device identifiers enable collection of personal information (such as media access control, address and location) and traffic data. Mobile device identifiers help us learn more about our users’ demographics and internet behaviors.

Information from Third Parties

We may obtain additional information about you from third parties, such as health care entities or laboratory providers of testing and analytics services, researchers, and others. We may combine information that we collect from you with information about you that we obtain from such third parties and information derived from any other service we provide.

SMS Verification

As part of the Services, we may send SMS messages to the mobile number you provide for purposes of account verification and security. These messages are strictly transactional and are intended to confirm your identity or facilitate secure access to our Services. We do not send marketing or promotional content as part of this process.

Opt-In and Consent

By providing your mobile number and using our Services, you consent to receive SMS messages for account verification purposes. These messages are necessary to ensure the security of your account and enable access to certain features of the Services.

Opt-Out Options

If you wish to stop receiving SMS messages from us, you may reply “STOP” to any SMS message you receive. Please note that opting out of SMS messages may limit your ability to use features of the Services that require account verification or secure access. For further assistance, contact us at info@healthcheck.com.

Your Privacy

We value your privacy. The mobile numbers used for SMS verification are securely stored and will not be shared with third parties for marketing or promotional purposes. For more details on how we protect your information, please review the “Security” section of this Privacy Policy.

Aggregate or De-identified Data

We may aggregate and/or de-identify information collected by the Services or via other means so that the information is not intended to identify you. Our use and disclosure of aggregated and/or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation for any purpose, in accordance with applicable laws and regulations.

Use of Information

We use the information that we collect for the following purposes:

  • To personalize your experience with the Services by informing you of products, programs, events, services, and promotions of ours, our partners and/or third parties that we believe may be of interest to you (see the “Opt-In Policy” below);
  • To provide, maintain, administer, improve, or expand the Services, perform business analyses, or for other internal purposes to support, improve or enhance our business, the Services, and other products and services we offer;
  • To contact you when necessary or requested;
  • To customize and tailor your experience of the Services;
  • To send mobile notifications (you may opt-out of this service);
  • To send emails and other communications that display content that we think will interest you and according to your preferences;
  • To send you news and information about our Services;
  • To track and analyze trends and usage in connection with our Services;
  • To better understand who uses the Services and how we can deliver a better user experience;
  • To combine information received from third parties with the information that we have from or about you and use the combined information for any of the purposes described in this Privacy Policy;
  • To use statistical information that we collect in any way permitted by law, including from third parties in connection with their commercial and marketing efforts;
  • To prevent, detect, and investigate security breaches, fraud, and other potentially illegal or prohibited activities;
  • To enforce the legal terms that govern your use of the Services;
  • To protect our rights or property;
  • To administer and troubleshoot the Services; and
  • For any other purpose disclosed to you in connection with our Services.

We may use third-party service providers to process and store personal information in the United States and other countries. 

Sharing of Information

We may share personal information about you as follows:

  • With third parties to provide, maintain, and improve our Services, including service providers who access information about you to perform services on our behalf;
  • With our affiliates and partners so that they may use such information for the purposes described in this Privacy Policy;
  • If we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request; to enforce applicable user agreements or policies; to protect the security or integrity of our Services; and to protect us, our users or the public from harm or illegal activities; and
  • We may share information about your COVID-19 symptom check responses and results, your COVID-19 testing status and results, elevated temperature readings, and related information with your employer in order to support you and your employer’s decision-making regarding workplace health and risk assessment, re-testing strategy and planning, risk rating population studies, related analytics and reporting, and pay protection/return to work planning in connection with symptoms and diagnoses for infectious diseases, such as COVID-19.
  • With your consent, we may also share aggregated, non-personally identifiable information with third parties.

Security

We take reasonable measures, including administrative, technical, and physical safeguards, to help protect personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk.

Your Privacy Choices

How You Can Access and Update Your Information

You may update or correct information about yourself at any time or by emailing us at info@healthcheck.com.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies; however, our Services may not function properly if you do so.

Options for Opting out of Cookies and Mobile Device Identifiers

If you are interested in more information about how you can generally control cookies from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative’s Consumer Opt-Out link, the Digital Advertising Alliance’s Consumer Opt-Out link or TRUSTe’s Advertising Choices Page to opt-out of receiving tailored advertising from companies that participate in those programs.

How We Respond to Browser “Do Not Track” Signals

We do not recognize or respond to browser-initiated Do Not Track signals, as the Internet industry is currently still working on Do Not Track standards, implementations and solutions. For more information about DNT signals, visit http://allaboutdnt.com.

Links to Other Websites

Our Services may contain links to other websites and those websites may not follow the same privacy practices as we do. We are not responsible for the privacy practices of third-party websites. We encourage you to read the privacy policies of such third parties to learn more about their privacy practices.

Children

We do not knowingly collect or maintain personally identifiable information from persons under 13 years of age without verifiable parental consent, and no part of the Services are directed at persons under 13. If you are under 13 years of age, then please do not use the Services. If we learn that personally identifiable information of persons less than 13 years of age has been collected without verifiable parental consent, then we will take the appropriate steps to delete this information. To make such a request, please contact us at info@healthcheck.com.

No Rights of Third Parties

This Privacy Policy does not create rights enforceable by third parties.

How to Contact Us

Please contact us with any questions or concerns regarding this Privacy Policy at:

Los Angeles County

Attn: Privacy

3415 S Sepulveda Blvd #1250

Los Angeles, CA 90034

Email: info@healthcheck.com

>